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Category: Customer Feedback

We’ve told you what we strive for – bringing you the highest quality pellets at the best prices, with the BEST customer service. Hear what our customers have to say about how we stack up.

Apr 20, 2021

NEW All-Inclusive Pricing and Service Model

Woodpellets.com has always offered convenient home delivery and premium fuel backed by a Quality Guarantee which has always delighted our customers due to the peace of mind it…

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Oct 26, 2020

Woodpellets.com Driver Hit by Motorist During a Delivery Still Manages to Complete the Wood Pellet Delivery

“I received my delivery yesterday. Unfortunately we had a problem where the [Woodpellets.com] truck was struck by an oncoming car. The driver was fine and his truck just…

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Oct 1, 2020

New Customer Saves Time and Money Switching from Box Store Pickup to Woodpellets.com Home Delivery

I wish to take this opportunity to express how grateful I am toward your professionalism. Before I ordered from you, I was suspect of the delivery process. This…

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May 11, 2020

This New 3-Ton Wood Pellet Bundle Helps You Save Money and Burn Strategically

Our special Blended Bundle includes one ton of our popular new hardwood/softwood mix, Cleanfire Premium Blend, as well as one ton of the always reliable Cleanfire Hardwood and…

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Feb 17, 2020

How to Recycle Your Empty Plastic Wood Pellet Bags

As a company in the business of green energy, we’re very aware of the serious problems our environment is faced with. While recycling rates have been increasing along with…

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Jan 22, 2020

Friends Don’t Let Friends Burn Bad Wood Pellets

Are you happy with your Woodpellets.com experience? Tell a friend! You can get $25 in credit added to your account every time you successfully refer a new customer!…

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Jan 13, 2020

Flex Savings Plan: The Free Budget Program for Wood Pellet Fuel

Much like with any fuel purchase – buying your wood pellets or wood bricks for the heating season can be a significant expense. The Woodpellets.com Flex Savings Plan…

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Jan 6, 2020

Custom Wood Pellet Fuel Covers with Velcro Access Now Available!

For years we’ve been reminding our customers that it’s safe to store your wood pellets outside, as long as you secure a sturdy tarp over them. We’ve heard…

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Dec 20, 2019

Wood Pellet Heating 101

Although over one million homes in the United States use wood pellet fuel as a heating source, there are still many frequent questions and misconceptions about heating with…

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Dec 11, 2019

New Wood Pellet Pickup Location in Western Massachusetts’ Pioneer Valley

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