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Customer Feedback
Customer Feedback
Don’t take our word for it.

We love what we do, and we’re proud of our unparalleled customer service. Check out real stories from real customers, below!

We’re always looking to improve your experience with us! Some of the best suggestions come from our customers, and we welcome any and all comments. Please give us a call at 1-800-PELLETS, or email our customer service team at to tell us how we did. Thanks!

Better Business Bureau logo Read about our "perfect record" customer servicer award from the Better Business Bureau!
Great customer service, keep up the good work. − Nancy W. (Leominster, MA)

This is my third year ordering pellets from you and as with every other year my experience has been great! From the online ordering process, to the person that I communicate with (whether it be e-mail or phone) and with my excellent delivery person, who I believe was the same guy that delivered my pellets last year (think his name was Ray). Hat's off to Ray and your entire staff! They are excellent! I wish everyone a warm happy and healthy winter! I'll be in touch next year! : ) Thanks again! − Steven R. (Coventry, RI)

This delivery was the best of all the previous orders that I have placed with The pallet was placed exactly where I had specified, none of the bags were damaged, it was completely covered with protective wrap ... just a great service. Thanks − John j. (Arlington, MA)

I appreciate the service that I have received at all phases of my transactions with your company. − Alan B. (Manchester, NH)

Pallet was sealed better than in the past. Yay! − Andrew K. (Brooklyn, NY)

Just been an all around great experience for a first time buyer,thanks − David C. (Brooklyn, NY)

Great job, keep it up. − Michael B. (Duxbury, MA)

The driver called to schedule the delivery time and location. Very professional − John E. (Poughkeepsie, NY)

Keep up the good work! − Bob D. (Raynham, MA)

Love doing business with your company :) excellent service. Delivery person was awesome great service put pellets excetly where I needed them thank you :) − Kim B. (Dayville, CT)

You are the best. Everyone is knowlegable, helpful and very professional. − Diane P. (Bow, NH)

I liked being able to choose the brand (price/btu/ash content all important) and delivery is a must for me! − Ruth W. (Laconia, NH)

Thanks for your reminders/kindness and punctuality. − Dennis A. (Amherst, NH)

Prompt service. − Aaron F. (Middletown, NY)

It is really nice to deal with a company that does what they say they are going to do. Thanks − Anton W. (Greenwich, CT)

Your delivery man was awesome and put the pellets right in my garage. Since he did a great job I tried to give him a tip but he wouldn't take it. Please thank him again for me and keep up the great service and prices. − James S. (Washingtonville, NY)

You took care of a customer problem last season efficiently. Hopeful that your policy will continue. THANKS − Donald S. (Burlington, MA)

My experience with has been amazing. The customer service, the ordering process, to the delivery process has all be well worth the cost of the pellets. I will be back in the future. − Gordon K. (Keene, NH)

The delivery (Literally to my cellar door) could not be beat. Helpful serice - allowing me to pay by check etc. Overall service that cannot be matched anywhere. Thank you very much. − Charles L. (Westminster, MA)

Awesome delivery service. Great company to do business with. Hope to do business with you again soon!!! Thanks − Kurt G. (Nashua, NH)

great driver....very accommodating. His name is ED. − Pamela S. (Rochester, NY)

Great products and great service. We have talked you up to anyone who would listen! − Helen M. (Henniker, NH)

I've been ordering with for at least 5 years now. The prices are unbeatable, the service is like none other, and the overall experience is very pleasant and easy. Thank You. − Vitaly V. (Arlington, MA)

The driver who dropped off my order was very couteous and professional − David B. (North Haven, CT)

Wonderful customer service, quick delivery, will order again next year! Thank you − Julia B. (Gales Ferry, CT)

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