You’re a satisfied customer of Woodpellets.com, so we know you do your homework, appreciate a good deal, and make awesome choices. We suspect you also like to have fun in your downtime.

Why not combine creativity and craftiness when it comes to the pellets that will keep you warm all winter? Follow in the footsteps of happy client Steve of Massachusetts, who found an inventive way to get his pellets from the driveway to his basement storage area.

“I store my pellets in my basement and for a couple years, my family and I would carry 2-3 tons of pellets from the driveway, through the kitchen and down the cellar stairs, where we piled them on pallets. Then I had an idea. I built a slide on the stairs made of 2x4s and aluminum flashing. We now do 3 tons in under an hour. Two people carry and slide the pellets down the stairs, and one person stays in the basement stacking.”

What a great idea! Here’s a different solution using a slide, shared by another smart pellet burner:

Do you have hot tips for moving, stacking, or storing your wood pellet bags? Share your techniques with us on our Facebook page!

When it comes to 100% Douglas fir wood pellets, the popularity is—pardon the pun—catching like wildfire.

Now you may ask, “Aren’t all pellets the same?”

Nope.

Then, you may ask, “What’s the big deal with Douglas fir pellets?”

We’re so glad you asked.

Douglas fir wood fibers are one of the hottest burning wood species in North America, as evidenced in the chart below. BTUs are British Thermal Units, and they measure energy output. A higher BTU rating equates to more heat output, and Douglas fir tops the list.

There are fewer minerals in this kind of wood, especially for the old growth Douglas fir trees. Fewer minerals equates to low ash levels and can mean up to two to three times less ash than the average premium-grade pellet. Enjoy less time spent cleaning your stove and more time curled up inside a warm house doing what you love.

So why doesn’t everyone use Douglas fir pellets? Douglas fir trees grow in the Pacific Northwest, so transportation costs are high to deliver pellets to the Northeast, making it more difficult for retailers to offer them in the eastern portion of the U.S. When they are offered, the price tag is often higher than other options due to this transportation cost. But remember that these high-quality softwood pellets last much longer than the average hardwood pellet. This makes the purchase more economical—and preferable—for many of our customers.

If you decide you want to go the Douglas fir route, consider pairing the premium pellets with a high-quality stove. Such stoves can adjust their feed rate based on room temperature, maintaining a constant temperature and reducing pellet usage accordingly.

Also, beware of pellets that are Douglas fir “blends,” as such pellets often contain a minimal amount of Douglas fir. There is a huge difference between a 100% Douglas fir pellet and a blend. Our Douglas fir pellets are made with 100% Douglas fir, so you don’t have to worry about getting other wood species in your fuel.

Interested in trying Douglas fir? Enter your zip code at Woodpellets.com to see what pellets are available in your area. If you have questions, we’d love to chat. Call us at 1-800-735-5387 to speak to an expert!

Fall is approaching, and now is the perfect time to get your wood pellet stove ready to heat your home for the winter!

Fall maintenance for your wood pellet stove is much easier if you were properly prepared in the spring. When the temps start to warm up outside, it’s a great time to clean out residue, leftover pellets and moisture. If you’re sheepishly considering what you didn’t do to get your stove ready, fear not. There’s still time.

To prepare your stove, you can plan a cleaning session by a certified technician before the heating season begins. A tech can check all stove parts and adjust or replace those that are worn or not working properly, maximizing your stove’s efficiency.

Aside from the standard ash removal and general maintenance, your wood pellet stove needs additional care for safety, preparedness and efficiency. Pellet stoves use pressurized air drawn from an exhaust, so your exhaust naturally sucks in pet hair, dander, dust, lint and other particles in your home. Ensure proper air circulation by cleaning out all passages, along with clearing out the exhaust.

Below is a checklist of what you should include for a thorough cleaning. And make sure to check out this article for more about the tools needed to clean your stove properly.

• Check unit for visible defects, ash and discoloration
• Vacuum inside the unit
• Remove baffles, clean and reinstall 
• Clean and inspect heat exchanger
• Remove access doors and panels, vacuum and reinstall
• Clean and inspect:
  • Heat exchanger
  • Burn pot
  • Ignitor
  • Ash pan
  • Convection fan
  • Glass
  • Combustion fan
  • Pressure switch/hose
  • Venting pipe
• Also inspect the following:
  • Gaskets
  • Electrical wiring
  • Auger motor*
  • Venting seals
• Inspect hopper for pellet quality and excess fines
• Vacuum back of stove
• Check and lubricate shaker grate cam*

*These parts are not applicable on all stove models.

By following these steps, you can ensure your wood pellet stove is ready to keep your home warm and cozy throughout the winter season. Regular maintenance not only improves efficiency but also extends the life of your stove. Take the time to prepare now, and you’ll enjoy reliable and efficient heating all season long.

At Woodpellets.com, what sets us apart from other pellet providers is our commitment to product quality assurance and our convenient delivery system. Our support team understands best how Woodpellets.com makes this happen, so we asked our Fuel Quality Assurance Manager, Joy, and Customer Support Specialist, Laurie, to share their insight.

Joy, Fuel Quality Assurance Manager

“I work for our customers. It’s the main purpose of my job! I am the point of contact from the beginning to end of the process—from the time a customer places an order to that relaxing moment when they’re burning pellets in their stove. Service doesn’t stop with delivery. I ensure the user expectations are met and (hopefully) exceeded.

You might think my job sounds like no fun, but you’d be wrong!  I love my job. Sure, I hear about where we can improve, but I also get to hear the praise. In the rare event that something goes wrong, our quality guarantee ensures we make things right, and fast. Although we strive for perfection with every order and delivery, if something goes wrong, the quality guarantee gives me a step-by-step process to fix the issue.

Using pictures is often the most effective way to solve the problem. I then work with the mill to get your claim resolved quickly and to your satisfaction.  If the issue is non-fuel related, and I’m unable to assist with troubleshooting, we have a trusted network of wood pellet professionals we can connect you with for resolution.”

Laurie, Customer Support Specialist

“We understand making a fuel purchase annually can be a bit overwhelming as it is a significant investment to keep you warm. I’m here to support you through every step, help minimize stress and make the process as easy as possible! I oversee all customer support aspects from the time you place your fuel order until it’s delivered and you’re enjoying the warmth it brings.

Our streamlined ordering process ensures ease and efficiency, whether you order online or call in. We frequently receive praise for how simple and hassle-free our ordering system is, and we strive to make every step this smooth and straightforward.

During our normal business hours, we are always reachable via email or phone, and we are committed to providing prompt and attentive responses to any questions or concerns you have.

If you have any constraints on your delivery timing, we try to accommodate you as best as possible. Should you encounter any issues with your product or delivery, I am here to help with that as well. Our quality guarantee is among the best in the industry, and we stand by it to ensure your complete satisfaction with your purchase.

What truly sets Woodpellets.com apart from other pellet fuel suppliers is our unwavering commitment to exceptional service and quality. We pride ourselves in providing you with the best quality pellets in the industry. We don’t just deliver fuel, we deliver peace of mind and a superior customer experience that distinguishes us in the market. Our whole team is committed to ensuring a hassle-free process from order to delivery. 

Have questions? Comments? Joy, Laurie and the Woodpellets.com support team are ready to chat! Give us a call at 1-800-PELLETS. We’d love to hear from you!

Thinking about a garage delivery this year for your fuel?

Woodpellets.com has a premier service that includes garage delivery of your order by one of our professional drivers using a special pallet jack. A pallet jack is a hand-operated machine that lifts heavy pallets. Because of their maneuverability and small size, pallet jacks offer greater flexibility than forklifts to place pallets in the best location for you. For this type of delivery, we still bring the forklift to get the pallets off our truck and then the pallet jack finishes the job by putting your fuel in the garage.

Garage delivery costs an additional $65 due to the extra time and special equipment it requires. A delivery coordinator will contact you at least one day in advance to find a mutually convenient delivery time.

If you’re interested in this option, keep in mind that your garage floor must be flat and smooth concrete to accommodate the pallet jack as it has very small hard wheels and cannot drive over any cracks, holes or unpaved areas.  If there are any lips or slopes from your driveway into your garage, the pallet jack will not work as it can only drive on flat, paved surfaces.  Also, the delivery driver must have a clean and clear, unobstructed access to the garage space where the pellets will be stored.

To see if a pallet jack delivery is an option in your area, call 1-800-PELLETS or visit Woodpellets.com for a free quote!

Whether you store your pellets inside or out, it’s always important to inspect your fuel when it arrives. We have a quality guarantee and process and treat your pellets with care along the entire journey.  If your pellets arrive damaged, call us right away at 1-800-PELLETS.

Storing Wood Pellets Inside

If at all possible, we always recommend storing your fuel inside. Choose a dry area free from flooding, mold, and excessive humidity. If you have the space, reuse the wooden pallet your fuel arrived on. Place it in a dry area, put cardboard over the pallet, and stack your bags on top. The pallet is strong and can handle the weight pellets stacked high. Check out this article on how to safely stack pellets in your small garage.

If your space can’t accommodate the 40” x 48” pallet your fuel arrived on, you can also stack in a narrow space, as pictured here. Re-stacking your pellets in your preferred space takes a little extra time and work, but it’s a great way to save space and make sure your pellets are in a location that works best for you.

Storing Wood Pellets Outside

It’s not always possible to store your wood pellets inside. If your garage or basement can’t accommodate your pellets, a shed or shelter is the next best option, particularly in a raised, dry place.

However, outside storage works, too! By taking a few extra steps, your pellets will be protected until you need them.

As we mention above, inspect your fuel when it arrives. Your pellets will be carefully wrapped in a protective plastic shroud before delivery. If there are any rips or holes in the plastic shrouding – and this can happen during transport – repair them with waterproof tape or additional layers of plastic.

Choose your storage location. Do not store your pellets in an area subject to water pooling or flooding, which can cause your pellets to get wet and turn to sawdust. Also look for irrigation heads and spray paths that could damage your pellets, and avoid storing near heat sources, as this can cause the pellets to self-ignite.

Securely fasten a right-sized tarp* over your fuel. This will protect it from water damage and deter birds, small animals or snakes that may try to puncture the plastic and nest in your fuel. Fill milk jugs with sand or water and tie to the edges of the tarp to prevent it from dislodging. You can also use tent stakes or large rocks to secure the tarp.

Recommended Tarp Size based on # of Bags

Are you feeling handy? You can also make your own tarp out of empty wood pellet bags! Check out this article on how to DIY a water blob and make a square or rectangle instead of a pouch. Also, check out this simple trick that helps prevent liquid from pooling on the top of your pellet pile!

Check on your pellets periodically. Even under a secure tarp, small animals can be persistent. Ensure a clever critter hasn’t started a home in your fuel pile!

If you’re storing your fuel outside during the heating season, too, keep using the tarp and the shroud. When you need a new bag of pellets, remove the protective wrap, and carefully slice the shroud on the top edge of the pallet to slip the top bags out. Secure the shroud after to protect the remaining bags and cover again with the tarp. 

When the snow flies, shovel a path to your fuel and shovel around the entire pallet to keep snow off your fuel and prevent any water or ice damage. Continue to use the shroud and tarp to protect your fuel from snow and ice, and continue to check on it periodically, too.

As mentioned above, all of our Quality Certified fuels are backed by guarantee. If your pellets arrive damaged, call us right away at 1-800-PELLETS. It’s vitally important to note that all physical quality claims must be made within 30 days of delivery and why you need to closely inspect them as soon as they arrive!  You can also call anytime with general questions. We’re happy to assist!

According to the new Farmers’ Almanac Extended Winter Forecast, a cold, wet, windy winter is ahead for most locations across the country. A La Nina effect is likely to develop and hold on through the winter season as it cools the ocean’s surface in the central and eastern Pacific.

The experts at Farmers’ Almanac are warning us to brace for a “wet winter whirlwind,” and we know our wood pellets are one surefire solution to woeful weather. 

The coldest seasonal temps are likely at the end of January into early February thanks to the effects of frigid Arctic air, particularly in the Northern Plains. The cold air will also bring heavy, windy snow showers to the Great Lakes and areas to their east.

For our wood pellet stove proponents in the New England area and in the northeast, you’re looking at frequent storms, above-average winter precipitation, and temps that fluctuate between normal and above-average. Mountainous areas will see the most snow, so get your skis and boards ready, as well as ensuring you’ve got an ample supply of wood pellets to warm up after! Coastal areas will see sleet and rain, especially along the I-95 corridor.

Farmers Almanac forecasters have also red-flagged the end January for the entire eastern half of the US, because of “a very active storm track that we expect will deliver frequent bouts of heavy precipitation, as well as strong and gusty winds. We would especially highlight the time frames from January 20 to 23 and 24 to 27, which could mean copious amounts of snow, rain, sleet, and ice (depending on where you live).”

Yikes! To secure your wood pellet fuel now for free driveway delivery in the month of your choice with only a $100 deposit, visit Woodpellets.com or call 1-800-PELLETS to speak to an expert today!

If you’re interested in reading more about the Farmers’ Almanac forecast, check it out here!

We’re always ready to fill a wood pellet or wood brick order and get our product to folks just like you!

We’ve got an insider tip, though: if you want a quicker turnaround from order to delivery, look for these common signs that will let you know it’s time to place your order! You’ll be ready to fire up your stove as soon as Mother Nature hits you with that first nor’easter!

Summer Clearance Sales

When prices are getting slashed on summer staples like shorts, bathing suits, and beach gear, it’s time to start thinking about your order from woodpellets.com. Summer fun may still be going on, but this is a telltale sign that winter is coming!

Mums, gourds, rakes, and leaf-blowers

When autumnal staples are hitting shelves and decorating doorsteps, it’s time to get your heating pellets.

If rakes have replaced beach toys and your local grocery store has a tasteful display of gourds near the produce section, and mums are abound, that is a good sign that the cold is coming, and to order your fuel now.

Back-to-School Supplies 

Your local everything store has a huge rainbow-colored display of markers, pencils, paper, and other items back-to-schoolers can’t live without. Your kids groan each time they see it, and maybe you’re just a tad bit excited at the thought of having some routine back in your world. Even if the supplies aren’t on full display, they’re likely featured on ads filling your mailbox. When back to school looms, you definitely need to add (and then check off) ordering wood pellets to your list. 

Binge Worthy TV and Sports Are Back

Your favorite TV shows or series were on hiatus since the spring, but they’re coming back! Network TV is airing teasers about the upcoming episodes, and you’re thinking about screen time instead of outdoor time.

New professional and college football seasons are also upon us, and you can’t escape promotional commercials if you try.

Once your favorite fall shows have a premiere date, and you know what network will air your football team’s opening game, ordering fuel should be next on your to-do list. 

 Pumpkin Flavor

The ubiquitous fall flavor is back. Whether you love or hate pumpkin spice, it’s an excellent indicator that the weather is going to turn sooner than later. As soon as you see pumpkin spice everything at your favorite café or in grocery stores, you know the time has come for your annual pellet order.

We don’t offer pumpkin spice wood pellets, but may we suggest a pumpkin spice candle in a safe-to-light spot in your home?

 Of everything on your fall to-do list, ordering pellets might be the simplest. Order online, or call and speak to a fuel expert at 1-800-735-5387.

Cozy Clothes Weather

When the mornings and evenings greet you with a nip in the air, you might cringe as you hold onto the last vestiges of summer. But, if you can snuggle up in your favorite fleece pants and a sweater you haven’t seen since spring, we’ve got to be honey with you: it’s also wood pellet time. 

The kind of weather that makes you want to bundle up – even if midday conditions still call for shorts and tanks – is a harbinger of what’s to come, and a sign that you need to make sure you’re stocked and ready for winter.

Our call volume picks up as others notice the temps dipping and leaves changing, so get to the front of the line!