I wish to take this opportunity to express how grateful I am toward your professionalism.
Before I ordered from you, I was suspect of the delivery process. This was due to my experiences from other vendors, as they either were late with the delivery or cancelled the order due to “Backorders”. But I decided to order from you and take a “chance”.
Back in June of this year, I ordered 3 tons to be delivered in September. Well, it started to get later and later in the month. This caused some anxiety on my part. Well, no sooner than I reached my peak, I received a text that delivery of the pellets was to be on Thursday, Sept. 24th.
When the truck pulled up, I could not have been more relieved. The delivery person dropped the pallets exactly where I requested them.
As I do not have a driveway, and live in a congested neighborhood, I had to have them placed in an “inconvenient” place. This made the situation such that I had to “carry” each bag into my backyard and took me over 3 hours. Although that sounds terrible, it was not nearly as bad as what I used to have to do.
Every year, I would have to:
1) Go to the local Home Depot or Lowes
2) Pick up 10-15 40-pound bags at a time due to my vehicle
3) I would have to drive home, only to carry them into my house.
4) Repeat this process 12-15 times.
The worst part is that [the box store] ran out of pellets in late February-early March. As you know, our winters go into March (sometimes into April). So I would have to turn on my electric heat for the remaining 2-3 weeks. I could have bought a pallet from them, but it cost $400 per ton with delivery. The other negatives were: the BTU value was 7,500, there was high ash content, and I was paying $7.00 per bag.
With [Woodpellets.com] and the 3-ton delivery, I paid only $935 (WITH DELIVERY), saving me a little over $120!
I do not have drive to the store anymore; I have a better quality product; and, strangely, there was a labor-savings on my end, as it took me only 3 hours to re-stack them in my yard and house (it used to take me 15 hours with driving to the store, driving home, and stacking them in my house).
To make a long story a little bit longer, your customer service is friendly, polite, professional and has a “family-oriented” feeling to it.
– Mark C. of Massachusetts
“I received my delivery yesterday. Unfortunately we had a problem where the [Woodpellets.com] truck was struck by an oncoming car. The driver was fine and his truck just sustained a flat tire. The driver of the car was arrested and charged with DUI.